Eisenbox Terms and Conditions

Effective date: September 1, 2026
Business: Pipe-Pal Tools and Accessories
Legal operator: Ryan Morris
Contact: ryanm@pipe-pal.com

1. About these Terms

These Terms and Conditions (“Terms”) govern your use of the Eisenbox website, application, calculators, project-management features, file-storage features, and related online services (collectively, the “Service”).

“We,” “us,” and “our” refer to the legal operator identified above, trading as Pipe-Pal Tools and Accessories. “You” means the person using the Service and, where applicable, the business that person is authorized to represent.

By affirmatively accepting these Terms when registering, purchasing, or otherwise being asked to accept them, you agree to be bound by them. If you do not agree, do not create an account or use the Service.

Any mandatory rights that applicable law gives you remain in effect.

2. Eligibility and account security

You must have reached the age of majority in your jurisdiction and have legal capacity to enter into these Terms. If acting for a business, you must have authority to bind it.

You agree to:

Provide accurate account and billing information.
Keep passwords and other access credentials confidential.
Use only accounts and information you are authorized to access.
Notify us promptly of suspected unauthorized access.
Follow applicable account, user-seat, and subscription restrictions.

You are responsible for activity you authorize and for taking reasonable steps to secure your account. You may not transfer your account or share individual login credentials without our permission.

3. Intended purpose of Eisenbox

Eisenbox provides tools to assist with calculations, reference tasks, measurements, and project organization. It does not replace professional training, qualified judgment, job-site assessment, or regulatory review.

The Service does not provide professional engineering services, certify installations, guarantee code compliance, or issue permits or approvals. Access to the Service does not create an engineer-client, consulting, fiduciary, or other professional advisory relationship.

Descriptions of convenience, accuracy, or efficiency do not mean that every result is suitable for every installation or jurisdiction.

4. Electrical calculations and mandatory verification

Electrical work can cause serious injury, death, fire, equipment damage, and property loss. You must independently verify Eisenbox outputs before using them to make design, installation, purchasing, or safety decisions.

Before relying on any calculation, measurement, reference, recommendation, or other output, you must check and comply with all applicable:

National and federal codes, laws, and regulations.
State, provincial, and territorial codes, laws, and regulations.
City, municipal, county, district, and other local codes, laws, and bylaws.
Electrical, building, fire, occupational-safety, and other relevant requirements.
Requirements, directives, and interpretations of the authority having jurisdiction.
Manufacturer instructions, equipment ratings, listing conditions, and installation requirements.

This includes the Canadian Electrical Code, National Electrical Code, or other standards where adopted and applicable, together with local amendments and the edition legally in force for the work.

You must verify inputs, units, dimensions, assumptions, formulas, rounding, and results. Relevant conditions may include conductor material, insulation and temperature ratings, ambient conditions, conductor grouping, derating, continuous loads, voltage drop, fault conditions, equipment compatibility, and actual installation conditions.

The Service may not account for every exception, code change, local requirement, or site condition. A result displayed as acceptable does not establish that an installation is safe, lawful, or approved.

You are responsible for obtaining required permits, inspections, licenses, and approvals, and for having work performed or reviewed by appropriately qualified people where required. If requirements are unclear or conflict with a Service output, consult the authority having jurisdiction and an appropriately qualified professional before proceeding.

Do not use Eisenbox as the sole basis for a safety-critical decision, as a protective control system, or as a substitute for required independent verification. Stop relying on any feature that appears incorrect and report the suspected error to us.

Nothing in this section excludes responsibilities we cannot lawfully exclude.

5. Beta and experimental features

Features identified as beta, preview, experimental, or early access may be incomplete, inaccurate, unstable, or unavailable without notice.

Beta access may be restricted to selected users. Invitations and approved accounts may not be transferred or shared without authorization.

Beta data may be reset, lost, or become incompatible with later releases. Maintain independent copies of important information and independently validate beta calculations before any use on an actual job.

We may change, limit, or discontinue beta features. Where reasonably practicable, we will give notice of a planned closure or data reset. Beta participation does not guarantee a public release, continued access, or permanent free use.

We will not convert free beta access into a paid subscription without disclosing the applicable charges and obtaining the authorization required by law.

6. Plans, prices, and payments

Some features may be free; others may require payment. Before purchase, we will disclose the applicable price, currency, billing interval, material plan restrictions, and applicable taxes or how they are calculated.

You authorize the payment method you provide to be charged for purchases and recurring payments you expressly authorize. You must be entitled to use that payment method and keep your billing information current.

Payments may be processed by third-party payment providers. Their applicable terms may govern payment processing, but this does not remove our obligations to you under applicable law.

Bank, currency-conversion, or similar charges imposed independently by your financial institution are your responsibility where applicable.

If a payment fails, we may request an updated payment method and, after reasonable notice where practicable, suspend paid features until payment is resolved. We will not impose undisclosed penalties.

7. Subscriptions, renewals, and cancellation

If a subscription renews automatically, the renewal interval, price, and cancellation process will be disclosed before you subscribe. Automatic renewal applies only where you authorize it and applicable law permits it.

You may cancel future renewal using the cancellation method identified at checkout or in your account. You may also contact [Billing email] for assistance. We will provide any cancellation method and renewal reminders required by law.

Unless the purchase terms or applicable law state otherwise, cancellation stops future renewals and access continues until the end of the paid period.

For renewal price increases, we will provide advance notice, an opportunity to cancel, and obtain further consent where required. We will not retroactively increase the price of an already-paid subscription period.

8. Refunds and billing disputes

Except where required by law, expressly promised at purchase, or provided under these Terms, fees are nonrefundable for a subscription period that has begun. This includes unused time or a decision to stop using available features.

This policy does not remove rights relating to unauthorized charges, defective or undelivered services, statutory cancellation rights, or other mandatory remedies.

If we permanently discontinue a prepaid Service without providing an agreed substitute, we will refund the unused prepaid portion unless applicable law requires a different remedy. The same applies if we terminate a prepaid account for our convenience rather than your breach.

Please report billing concerns to ryanm@pipe-pal.com. Contacting us does not restrict your rights to dispute a charge through your payment provider or exercise statutory remedies.

9. Internet access, outages, and service availability

You are responsible for obtaining suitable devices, software, internet access, and any related carrier or data services. Online features may not operate during an internet interruption.

The Service may be unavailable or delayed because of maintenance, updates, equipment failure, hosting or cloud-provider disruptions, telecommunications failures, power outages, cyber incidents, or other events.

Unless expressly agreed in writing, we do not provide a guaranteed uptime percentage, uninterrupted access, fixed response time, or service-level credit.

To the extent permitted by law, we are not responsible for an inability to access or use the Service caused by failures of your equipment, internet connection, telecommunications provider, or other circumstances outside our reasonable control.

An outage or interrupted synchronization may prevent work from being saved or may leave information incomplete. Confirm that important changes have been saved and maintain independent records and a practical alternative for essential work.

We will take reasonable steps appropriate to the circumstances to address disruptions within our control. This section does not excuse obligations that applicable law does not allow us to exclude.

10. Your files, project information, and backups

You retain ownership of drawings, plans, photographs, notes, measurements, client information, and other material you submit (“Your Content”).

You grant us a limited, nonexclusive license to host, copy, process, transmit, and display Your Content as reasonably necessary to operate, secure, maintain, and support the Service. We may permit service providers acting on our behalf to perform those activities for those purposes.

You must have the rights, permissions, and lawful authority needed to submit Your Content. This includes permissions relating to client confidentiality, personal information, copyrighted plans, and information belonging to an employer or customer.

You are responsible for checking sharing settings and granting access only to authorized people. Do not upload credentials, payment-card details, or other highly sensitive information into fields not intended for them.

Maintain independent backups of important documents and records. Unless expressly agreed otherwise, Eisenbox is not a statutory records-retention service or your sole archive.

Deletion, retention, and recovery of information are subject to the Privacy Policy, applicable law, and any disclosed plan limitations.

11. Privacy and communications

Our Privacy Policy at [Privacy Policy URL] describes how personal information is collected, used, disclosed, retained, and protected, and how to make privacy requests.

Acceptance of these Terms is not blanket consent to unrelated uses of personal information or marketing messages. We obtain separate consent where required.

We may send account, billing, security, and service notices through your registered contact details or the Service. Marketing communications will be handled in accordance with applicable consent and unsubscribe requirements.

12. Acceptable use

You must not:

Use the Service unlawfully, fraudulently, or to infringe another person’s rights.
Upload malicious software or attempt to disrupt or overload the Service.
Access another user’s information without authorization.
Bypass authentication, payment requirements, beta restrictions, or usage limits.
Probe or test security without our written authorization.
Copy, resell, sublicense, or commercially redistribute the Service without permission.
Reverse engineer the Service except to the extent permitted by applicable law.
Remove proprietary notices or misrepresent your affiliation with Eisenbox.
Claim that Eisenbox or Pipe-Pal Tools and Accessories has certified or approved your installation or work.

13. Intellectual property and feedback

The Service’s software, branding, interface designs, and original materials belong to us or our licensors. Except for Your Content and rights expressly granted to you, all rights are reserved.

We grant you a limited, nonexclusive, nontransferable right to use the Service for its intended purposes while your account remains authorized and you comply with these Terms.

You may voluntarily provide feedback. You permit us to use that feedback to improve the Service without compensation or attribution. This permission does not transfer ownership of Your Content or override privacy obligations.

14. Third-party content and integrations

Links, references, integrations, and third-party materials may be provided for convenience. Independent third parties may impose their own terms and privacy policies.

We do not guarantee independent third-party content or services, and a link does not itself constitute endorsement. Nothing here excludes our legal responsibilities for providers we engage to deliver the Service.

15. Warranties and disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available.”

We do not warrant that every calculation or reference is accurate, complete, current, suitable for a particular installation, or compliant with every jurisdiction. We do not guarantee uninterrupted operation, error-free software, compatibility with every device, or that all defects will be corrected.

To the fullest extent permitted by law, we disclaim implied warranties and conditions, including merchantability, fitness for a particular purpose, and noninfringement.

These disclaimers do not override express commitments made in an applicable written agreement or rights and warranties that cannot legally be excluded.

16. Limitation of liability

To the fullest extent permitted by applicable law, the legal operator of Eisenbox and its officers, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the Service. This includes losses of profit, revenue, opportunity, business, or data to the extent those losses fall within the excluded categories.

Subject to the exceptions below, our total aggregate liability arising from or relating to the Service will not exceed the greater of:

The amount you paid us for the Service during the twelve months before the event giving rise to the claim.

These limitations apply to the extent enforceable regardless of the legal basis of a claim.

Nothing in these Terms limits or excludes liability for fraud, willful misconduct, gross negligence where it cannot lawfully be limited, death or personal injury where exclusion is prohibited, or any other liability or remedy that applicable law does not permit us to limit or exclude.

17. Business-user indemnity

If you use the Service on behalf of a business, and to the extent permitted by law, that business agrees to indemnify us against third-party claims and reasonable associated costs arising from its unlawful use of the Service, content it supplied in violation of another person’s rights, or its material breach of these Terms.

This obligation applies only to the extent the claim is attributable to that conduct. It does not apply to losses caused by our negligence, misconduct, or breach of law.

We will provide reasonably prompt notice and reasonable cooperation. No settlement may impose an admission, nonmonetary obligation, or unreimbursed payment on the other party without its consent, not to be unreasonably withheld.

18. Suspension, termination, and service changes

You may stop using the Service and request account closure at any time. Subscription cancellation and account deletion are separate actions unless the account process states otherwise.

We may restrict or terminate access for material breach, nonpayment, unauthorized access, legal requirements, or a reasonably identified security risk. Where appropriate and reasonably practicable, we will give notice and an opportunity to resolve the issue.

We may modify or discontinue features. If a change materially reduces a prepaid Service, we will provide notice and an appropriate cancellation or refund remedy as required by law or the applicable purchase agreement.

Where reasonably practicable and lawful, we will provide an opportunity to retrieve Your Content before permanent account closure. Immediate access restrictions may be necessary for security or legal reasons.

Provisions intended to continue after termination—including intellectual property, accrued payment obligations, liability provisions, and dispute provisions—remain effective.

19. Events beyond reasonable control

Neither party is responsible for delay or failure to perform to the extent caused by events beyond its reasonable control, such as natural disasters, widespread power or telecommunications failures, war, government restrictions, or other events that could not reasonably have been prevented or overcome.

The affected party must take reasonable steps to reduce the disruption and resume performance. This section does not excuse amounts already properly due or override mandatory cancellation, refund, privacy, or other legal obligations.

20. Changes to these Terms

We may update these Terms and will identify the effective date of the revised version.

We will provide reasonable advance notice of material changes, except where immediate changes are required for legal or security reasons. Where required, we will obtain renewed agreement.

Changes will not retroactively alter rights relating to an existing dispute. If you do not accept a material change, you may stop using the Service and exercise applicable cancellation rights.

21. Governing law and disputes

Subject to mandatory laws applicable to you, these Terms are governed by the laws of [Province/State and Country].

Disputes may be brought in the courts of [Location], except where applicable law gives you the right to bring a claim elsewhere.

You may contact ryanm@pipe-pal.com to attempt informal resolution. Doing so is voluntary and does not prevent you from seeking urgent relief, contacting a regulator, or exercising statutory rights within applicable deadlines.

22. General terms

If a provision is unenforceable, it will be severed or limited only to the extent necessary, and the remaining provisions will remain in effect.

A failure to enforce a provision immediately does not waive future enforcement.

These Terms and any expressly agreed purchase or service-specific terms form the agreement concerning the Service. A specific purchase commitment prevails over inconsistent general wording for that purchase, subject to applicable law.

These Terms govern the Eisenbox online Service. Purchases of physical tools and accessories may be governed by separate sales, shipping, return, and warranty terms.

23. Contact information

Eisenbox — Pipe-Pal Tools and Accessories
Legal operator: Ryan Morris
Support and billing: ryanm@pipe-pal.com
Website: www.pipe-pal.com